Hirokache

Having worked in some sort of 'service industry' or another most of my working life, I've always had something of a distaste for the 'ball busters' out there; the people who will take any minor problem or inconvenience and hassle some poor peon until they get something out of it (of course, there are exceptions ... my father was an expert at this and I always enjoyed watching him at work). So generally, I would always let small problems go. I'm finding now that as I get older, and as I occasionally have to be one of the ball busters at work, I'm doing so more frequently outside of work as well. If a waiter doesn't bring something, I'll harass him until he does. When our new TV was supposed to be delivered between 12 and 5 pm, but didn't actually show up until 9:30 pm, I harassed Newegg until they gave me a (partial) credit on the shipping charges. We bought a new TV stand through overstock.com. The directions included state they are for the given model, but there are various pieces that we didn't need and some that were missing. After emailing their support address, they said we were given the wrong instructions and that we should obtain the correct instructions from their website. The instructions on their website truly were different, however there were still missing parts. But, there is also a chip out of one of the legs, and one of the plastic feet is smashed in. Not too long ago, I would have let both things slide, especially considering the fact that we ordered it from overstock.com, but now I'm harassing them about those items as well.

Update: The final email stated that they were unsure of why there would be missing parts, and that we should contact overstock for a return or to try to obtain the parts from them. I had a feeling that was where it was going once they asked who we purchased it from ... in spite of sheet of paper in large bold letters stating that one should not contact the retailer for such issues.